Exchanges and Returns

Exchange or Return Deadline:


The deadline for exchange or return is sixty (60) calendar days from receipt of the product.

To be eligible for exchange or return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Refunds (if applicable):

Once your return is received and inspected, we will send you a message to notify you that we have received your returned item.

If warranty is applicable, the refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Overdue or missing refunds (if applicable):
If you have not yet received a refund, first double-check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. It usually takes a few days of bank processing before the refund is posted.

Exchanges (if applicable):

If you would like to request an exchange for a product that is under warranty, please send an email FOKOUSA@GMAIL.COM  explaining the reason and we will get back to you with instructions and address for shipping the item(s).

Shipping costs:

WWW.FOKOUSA.COM  only bears the shipping costs in case of return or exchange due to product defect. If the reason is regret, the customer is responsible for the shipping costs(freight) to return his item and also for the shipping costs(freight) of the new chosen item.

Deadlines:

After we receive the returned item(s), we have a period of up to 5 (five) business days to resolve the case. The deadline for receiving the new item will vary according to each case and the customer's location.
The deadline for refund depends on the form of payment used. If it was on the credit card, the chargeback may take up to two invoices to be made. This procedure is the responsibility of the card administrator.
Please note:

If you are shipping an expensive item, you should consider using a trackable or insured shipping service. We do not guarantee that we will receive your returned item. And without receiving the product, we are unable to proceed with an exchange or refund.

If you have any questions, please email us FOKOUSA@GMAIL.COM